Terms & Conditions

These Terms & Conditions govern engagements between Holistic SEO Company ("we," "us," "our") and the client ("you," "Client") who retains us for search-marketing services. By signing a Statement of Work or paying our first invoice, you agree to be bound by these Terms.

Specific deliverables, scope, and fees for an engagement are set in the Statement of Work. Where a Statement of Work conflicts with these Terms, the Statement of Work controls for that engagement only.

We provide search-marketing services including SEO (local, organic, technical, and content), Google Local Service Ads management, Meta Ads management, consulting, and related advisory work. The Statement of Work specifies which of these services apply to your engagement.

Services are delivered remotely. Onsite work is available on request for LA-area clients when it materially helps the engagement.

Our monthly retainer starts at $5,000/month. Exact fees for your engagement are set in the Statement of Work.

Invoices are due within 7 days of issue. If an invoice is not paid within 14 days of the due date, we may pause work on your account until the invoice is settled. Paused time does not extend the engagement.

Payments are accepted by ACH or credit card. Late payments may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

Search engines, ad platforms, and AI answer engines change their algorithms and policies without notice. We apply current best practices and senior judgment to every engagement, but we do not guarantee specific rankings, traffic volumes, lead counts, or revenue outcomes.

We commit to the work — the research, the fixes, the content, the outreach, the reporting — not to a number. If a platform change materially affects your campaign, we will tell you, explain the implications, and adjust the plan accordingly.

To deliver the engagement, we need timely, manager-level access to the systems we're working in — typically your CMS, Google Analytics, Google Search Console, Google Business Profile, Google Ads / LSA account, and Meta Business Manager, as applicable to your scope.

You are responsible for approving content, creative, and significant account changes when asked. Delays in access or approvals that hold up the work do not extend the engagement term or trigger a refund.

Work product we deliver as part of the engagement — written content, landing pages, schema, audit documents, reports — becomes the property of the Client upon full payment of the invoice covering that work.

We retain the right to describe the engagement at a high level in our portfolio, case studies, and marketing materials. We will not disclose confidential metrics, contract terms, or proprietary business information without your written consent.

Pre-existing tools, frameworks, templates, and agentic-workforce systems we used to deliver the work remain our property and are not transferred with the deliverables.

Each party agrees to treat the other party's non-public business information as confidential and to use it only for the purposes of the engagement. This obligation is mutual — it binds both us and the Client — and survives termination of the engagement indefinitely.

We are happy to sign a separate mutual NDA at the start of the engagement if you prefer.

Monthly engagements are month-to-month after any initial ramp period specified in the Statement of Work. Either party may terminate on 30 days' written notice.

During the notice period we continue to deliver the agreed scope and you continue to pay the agreed fee. Fees paid for work performed during the notice period are non-refundable.

On termination we hand back access, deliverables produced to date, and any final reports. Work-in-progress not yet completed is not required to be delivered.

To the maximum extent permitted by law, our total aggregate liability arising from or related to an engagement is limited to the amount you paid us in the 60 days preceding the claim.

Neither party will be liable for indirect, incidental, special, consequential, or exemplary damages — including lost profits, lost data, or loss of business — arising from the engagement, even if advised of the possibility of such damages.

These Terms are governed by the laws of the United States and the state in which Holistic SEO Company is registered, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or an engagement that is not resolved through good-faith negotiation within 30 days will be resolved by final and binding arbitration administered under then-current commercial arbitration rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

We may update these Terms from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of our services after the effective date of a change constitutes acceptance of the updated Terms.

Questions about these Terms, or the scope of an engagement under them? Reach us through holisticseo.co/get-started.