Introduction
Holistic SEO Company, in strict adherence to best practices for internet commerce and in compliance with payment processing comprehensive guidelines, presents our Fulfillment Policy. This document outlines our commitment to transparency, fairness, and customer satisfaction in every transaction, specifically focusing on refunds, cancellations, and service delivery processes.
Transparency
- Contact Information: Our website prominently displays our contact details, including email (support@holisticseo.co) and phone number, ensuring clients can easily reach us with inquiries or concerns.
- Service Descriptions: Each service offered by Holistic SEO Company is accompanied by a detailed description, outlining what clients can expect, the timeframe for service delivery, and the outcomes we aim to achieve.
Cancellation Policy
- Pre-Service Cancellation: Clients may cancel their service within 24 hours of payment without any penalties, ensuring full refunds which will be processed back to the original payment method within 5-7 business days.
- Post-Commencement Cancellation: Cancellations after the initiation of services are subject to an assessment of work completed. Partial refunds will be calculated based on the resources and time invested up to the point of cancellation.
Refund Policy
- Satisfaction Guarantee: Client satisfaction is our top priority. Should there be any dissatisfaction with our services, clients are encouraged to reach out within 7 days of completion. After a thorough review, we may offer re-delivery of service, partial, or full refunds depending on the situation.
- Failure to Deliver: Should we fail to deliver the contracted services within the agreed timeframe, clients are entitled to a full refund.
- Accidental Payments: For payments made in error, contact our support immediately for verification and processing of a full refund.
Refund and Cancellation Process
- Initiation: Requests for refunds or cancellations must be submitted through email to support@holisticseo.co, including reasons for the request.
- Evaluation: Our team will evaluate the request based on the service delivered and the reasons provided, responding within 3 business days.
- Resolution: Approved refunds will be processed to the original payment method within 5-7 business days. Notification of the processed refund will be sent via email.
Compliance
This policy is crafted in strict conformity with payment processing fulfillment policy guidelines, ensuring:
- Clear Communication: We maintain open, honest, and prompt communication with our clients regarding their transactions, service expectations, and any changes that may occur.
- Secure Transactions: Our checkout process is secure, protecting customer data and ensuring a trustworthy transaction environment.
- Dispute Resolution: We are dedicated to resolving disputes fairly and efficiently, adhering to strict payment processing recommended practices for chargeback prevention.
Conclusion
Holistic SEO Company’s revised Fulfillment Policy is a testament to our dedication to excellence, client satisfaction, and adherence to the highest standards of online commerce and payment processing guidelines. We aim to ensure a seamless, transparent, and positive experience for all our clients.
For questions, concerns, or further assistance, please contact our support team at support@holisticseo.co.